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What to do when buyer claims package not received?
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I have a buyer who emailed me in my personal email stating she never received her item, yet USPS tracking shows it was delivered to her front door…

asked over 4 years ago

BearlyDeb7
Reputation: 10
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2 Answers
Upvote this answer 6 Downvote this answer

Hi Deb

First, let her know tracking shows delivered on xx day. If she didn’t see it, suggest she check with family members in case someone else brought it in, or neighbours, in case it was delivered to wrong house.

After she does that, you could contact her PO and ask for the GPS coordinates of the delivery. Perhaps it was mis-delivered and then USPS can chase it down.

If it shows delivered to HER house, tell her to file a police report for stolen goods (porch pirates), and also to USPS for lost or stolen mail. If it was just now this happened, perhaps the mailman pre-scanned the parcel and she’ll get it today or tomorrow.

Once you’ve done your job, it’s really not your fault if the buyer has no safe place to leave her parcels. You delivered to the address given and have no further responsibility.

answered over 4 years ago

BookbinEtc
Reputation: 1322
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2 Comments

BearlyDeb7 says: December 01, 2019

Thank you…Pretty much what I did do………..

cshort0319 says: December 02, 2019

I once had a mixup due to a substitute mailman, He delivered my item to Stony Run on Hurley Ave. instead of Dutch Village on Washington Ave. Seemed to think they were the same place. My local post office was very helpful in strightening this out.

Upvote this answer 0 Downvote this answer

Hello BearlyDeb7

Welcome to the Bonanza Community!!

If you need additional support please email our award-winning support team and they will be glad to assist you further. [email protected]

Thank you and Happy Selling!
Kind Regards
Wanda
Bonanza Support

answered over 4 years ago

divinefabricsnmore
Reputation: 388
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