Listed items showed in booth then disappeared later. can't send bonanza messages? help?

I have had a booth open about a month with 4 items listed successfully.
Then, I recently entered and listed 3 new items only to have them show then disappear. I did this 3 times with the same result. I’m confident the items had all the necessary information completed. I see them go live And POOF. I have screen shots showing the item listed. The items were new key chain pocket knife and two plain legal folding pocket knives.

I tried sending a couple messages to Bonanzle, then when checking back my sent folder has no record of the message I sent and I have not yet received a reply. So I don’t know if they received the message.

Any help to contact Bonanzle or have my booth checked is appreciated.
FunShopStore

asked about 7 years ago

3 Answers

I think I know why your items disappeared. Here is a list of Bonanza’s prohibited [URL removed]

[URL removed]

Notice the line “Weapons and related items, including but not limited to firearms, disguised, undetectable or switchblade knives, pocket knives, martial arts weapons, scopes, silencers, crossbows, spear guns, ammunition, ammunition magazines, BB guns, tear gas, pepper spray or stun guns.”

That said… I am surprised that they’d let you list them, and then have them disappear. It would be much more effective if they denied your listing from posting to begin with and gave you an appropriate error message. At least that way you wouldn’t have tried it again two more times!

Anyway… I hope that helps!

answered about 7 years ago

2 Comments

FunShopStore says: March 10, 2017

If pocket knives are not allowed why does bonanza provide a folding pocket knife catagory? Why are my messages not being received. Why have they not advised me. I expected this reply but I don’t feel this is the case.

EmpressDepot says: March 10, 2017

Bonanza needs to remove the category for that because they do not allow them. I know it must be frustrating after the work put in.

I had a hard time listing some items tonight.

Go to the upper left corner of your screen and click on Selling. From the drop down choose Batch Edit.

Once there, click on Update filter (right above your listings near the left). Then click the drop down where it says Status is. Choose Reserve and click to Apply Filter.

See if your lost in action listings have somehow been placed on reserve.

To change the listings from reserve to for sale, check each listing off and click Set Status (for sale will automatically be showing up) and click to Apply Changes.

This is where I found mine afterwards…on reserve.

Good luck.


Editing to [URL removed] And it may very well be what VintagePaper is saying.

answered about 7 years ago

4 Comments

FunShopStore says: March 10, 2017

Thanks for your efforts. I went to the filter and tried reserved, update and under review update and still nothing showing. I tried again this morning to send a message to staff and again the message does not even show in my “sent messages”. Not sure whats going on here???

EmpressDepot says: March 10, 2017

You are welcome. At least it was worth a shot and not all for nothing because you learned something new :)

EmpressDepot says: March 10, 2017

I do not believe messages that you send to Bonanza will show up in your Sent messages. Any other types of messages with customers will show up there from what i understand.

DianaRZ says: May 14, 2018

I’ve recently returned and have been adding to my booth daily. Yesterday I noticed everything but one item has disappeared including my banner. Send help request but no reply. Can anyone advise. I tried the above and it didn’t work.

Knives are NOT allowed in any way shape or form (I know they have a category) and they will find you and delete em without any notice to you. You may even face suspension if you continue to list them.
Been There, Done That. No more knives for me (even though they were just keychain collectible knives, Not WMD’s).

answered about 7 years ago

3 Comments

FunShopStore says: March 10, 2017

No its got to be something else. There is a knife catagory and several hundred knives or more on the site. My main concern is I can’t even get a message to support. I sent one this morning and its not showing in my sent folder. Guess I’ll fold up shop and move on. No help from staff.

EmpressDepot says: March 10, 2017

That is weird then. I did not realize there are knives showing up in a Bonanza search. When I put in pocket knife it shows 1, 200 something results.

Atomicdiner says: March 11, 2017

There were over 4500 when I listed mine so seems they have cleared out most but not all. Took support about a week to get back to me when I asked them what was wrong with mine. Me thinks many come in from Ebay downloads here and support has a hard time filtering them from showing here. I guess

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