Hooked on Phonics (HOP) - Learn to Read - and similar items

At UnikFindz Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Returns
• Timeframe: Items must be returned within 30 days of receiving the product.
• Condition: Items must be in their original condition—unused, unwashed, and with all original packaging, tags, and accessories.
• Non-Returnable Items: Certain items are non-returnable, including:
• Personalized or custom-made items.
• Intimate goods (e.g., lingerie, swimwear).
• Final sale or clearance items.

Return Process
1. Contact Us: Before returning any item, please contact us via Bonanza messaging to obtain a Return Authorization (RA) number.
2. Packaging: Repackage the item securely to prevent damage during transit.
3. Shipping:
• Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective items).
• Use a trackable shipping method, as we are not responsible for lost or damaged returns.

Refunds
• Processing Time: Refunds will be processed within 3-5 business days of receiving the returned item.
• Method of Refund: Refunds will be issued to the original payment method.
• Deductions: If applicable, original shipping fees will not be refunded. A restocking fee of 20% may be deducted from the refund if the item is not returned in its original condition.

Exchanges
• We do not offer exchanges.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage/defect. We will work with you to resolve the issue by offering a replacement (if available) or a refund.

Contact Us
If you have any questions about our return policy, feel free to contact us via Bonanza messaging. We are happy to assist you.