Monster High - Wig - Spectra Vondergeist - and similar items

Refunds will only be issued for lost or damaged shipments. Where applicable, our policy for lost/damaged shipments or for merchandise that is defective upon arrival is to provide replacement product. If we are not able to replace the defective item, we will promptly provide you with a full refund once the defective item has been returned.

All defective merchandise must be returned by for inspection before product replacement or a refund is processed.

If you receive an item in error, we will assume all costs in returning the item for exchange or refund. Shipping reimbursement will be for the actual shipping cost + $2.00 for packing materials, to a maximum of the shipping amount originally paid by the buyer for the item purchased. Exchange or refund will be provided once the parcel has been received.

Because we strive for the best possible customer service experience possible, if you want to return an item for reasons other then what has been listed above, contact us and we will do our best to work out an acceptable resolution.

Returns will only be accepted with pre-approved authorization. All returns must be accompanied with a return authorization reference number that will be provided upon return approval. Items returned without approved return authorization number will not be processed.