...Processes Author: William A. Katz; Format: Hardcover; Publisher: McGraw-Hill Higher Education; Release Date: 2002; ISBN: 9780072441437; Length: 221 pages; Edition: 8. Condition: Very Good. Has some shelfdust/staining along top. Cover is still in overall great shape, binding is strong, and pages are otherwise unmarked. Same cover design as shown. Synopsis: Reference Services and Reference Processes, Volume II of Introduction to Reference Work introduces the sophisticated and imaginative aspects of the complete reference process. It discusses the ongoing and important changes and developments in information technologies, particularly the role of the Internet in the reference process. It is designed for use as a companion volume to Basic Information Sources, Volume I of Introduction to Reference Work. Priority Mail delivery for this item costs $13.00 at the request of a buyer. Otherwise, the shipping rate given here applies to orders shipped via Media Mail within the U.S. only. Orders comprised of multiple purchases packaged together ship by either of these delivery methods at a discounted rate, usually for only $1.00 per additional item plus the shipping fee for the first item (determined to be the one with the highest delivery charge). Sorry, no international shipping options are available at this time. Payment is expected within two weeks of placing your order for the first item within a shipment. Paypal is preferred, but money orders and checks (either personal or cashier's) are also accepted. Orders typically ship within 48 hours of PROCESSED payment, excluding weekends and holidays. Inquiries from all shoppers are responded to promptly and courteously. Buyers are encouraged to ask questions prior to placing orders, as all sales are final unless the product you receive differs significantly from that which was advertised here in terms of either the product itself or its promised condition. In other words, "buyer's remorse" does not qualify for a refund. Exceptions are made only in the event that a buyer is willing to return at his or her own expense an unopened, BRAND NEW item for a refund of the original purchase price only. No original shipping costs will be refunded, unless we are at fault for sending you the wrong item or misrepresenting the product and/or its condition. This hasn’t happened yet, but if it does: you are guaranteed a refund of the purchase price, the original shipping fee, PLUS the cost to ship the item back. In addition, we promise that no retaliatory feedback will be left for negative comments received on such transactions. We stand behind our service, and accept responsibility for any mistakes made. Thank you for looking!