I need to talk to someone about an order, not one phone number. this is not good for my review

WHO can I contact for a question for help?? I have been waiting for a delivery since 1/12/2021. NO contact, looking for help. This doesn’t help for any future orders when one can’t find a phone number to call. I am VERY DISAPPOINTED WITH THIS SITE. An order in the future depends on what customer service I get.

asked 8 months ago

Reputation: 10
3 Answers

This is an official Bonanza response.

Hello LisaKravitz

Welcome to the Bonanza Community!!

For questions about your order, please contact the buyer directly or our award winning Support Team will be glad to take a look!

We try to keep support related questions off of this page.

Please direct your question or concerns to [email protected] so we can help you. You can also click on the “Contact” link at the bottom of any page to get in touch with our support team.
It will be our pleasure to assist you there.

Thank you and Happy Selling!
Kind Regards

Wanda T.
Happiness Producer
Bonanza Support Team

answered 8 months ago

This is only a marketplace.

The individual sellers are responsible for what they sell.
You will need to contact the seller that you made your purchase from.
If they gave you a tracking number, just check on USPS site, and enter tracking number to see where your package is.

Personally, with the Covid and the slowness of USPS, you may need to wait a little longer. I had an item that took 2 months +.

answered 8 months ago

1 Comment

ccmom says: February 08, 2021

and in many cases, the seller’s number is on their profile page or in Seller’s Details…

You can contact the seller via Bonanza messages.

answered 8 months ago

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