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Inactive seller
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It is my first time using this website. I just ordered a shirt and then realized that the seller has been inactive for a month. Should I abandon all hope of getting that shirt and try to get a refund?

asked over 5 years ago

Ep1256
Reputation: 10

5 Comments

EmpressDepot says: November 10, 2018

The seller will still receive notification to their personal email of the sale. Plus, they will receive an email from which ever payment provider that you used. Take a look and see if the seller has any info posted on their shipping time out to their customers. If they have the info posted, you’ll

EmpressDepot says: November 10, 2018

see it by visiting their booth with all their inventory, look where the blue tab is and below that click on booth details.

EmpressDepot says: November 10, 2018

Once the seller ships out, you would receive notification containing your tracking number, which can also be viewed via the item you purchased. If you do not receive the tracking number contact the seller for it. If you do not receive a response back within 48 hours, this is the time I would give it

EmpressDepot says: November 10, 2018

then contact Bonanza support. They will also reach out to the seller. If all else fails, request a refund via the payment provider you used. Good luck and welcome to Bonanza.

EmpressDepot says: November 10, 2018

If by some chance the seller does not have his/her ship out time stated, give it 48 hours and then contact the seller and then another 48 hours if you do not hear anything and contact Bonanza so that they can reach out to the seller.

1 Answer
Upvote this answer 1 Downvote this answer

I would go ahead and send the seller a message. If you get no response from the seller or any indication that the seller is going or has shipped said item (remember Monday is a postal holiday)…

You can send messages either through here or through the payment processor (ie paypal, amazon pay or stripe)..I would do both

If you do not get a clear indication of shipping or activity from the seller, contact bonz at

[email protected]

They will attempt to contact the seller or advise you to contact payment processor for refund…

answered over 5 years ago

ccmom
Reputation: 12648
See ccmom's booth
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