Seller Community Forum

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1 answers
0 votes
Etsy listings not showing up
Hi, I followed the instructions to upload 4 Etsy cvs files but no items are appearing at my booth. What am I doing wrong and how to correct this, Thank you

asked 3 days ago


2 answers
0 votes
Reship an item but change ship to address
I sent the wrong item to a buyer. I am trying to reprint a label and send to her to return it, but I can't change the return address. Secondly, I want to print a new label to ship the correct item. But she has moved. I can't change the ship ...

asked 4 days ago


2 answers
0 votes
Someone from Canada, Australia or the United Kingdom, please?
Hello. I set up a listing to ship to Canada, Australia and the United Kingdom. Can one of you from your country as above take a look at the listing in my booth and tell me what happens? I set the listing to calculated shipping and set the s...

asked 5 days ago


2 answers
0 votes
Shipping note box
When purchasing labels through Bonanza, how do you add a note about shipping? Before, I would click "mark as shipped" and enter the tracking and add a shipping note in the box with a link back to my booth. I did find the box after I purchas...

asked 11 days ago


1 answers
1 vote
Are you shipping internationally?
Hello. Here is a list of questions that I have on international shipping here on Bonanza : 1. Do you ship international? 2. If so, how are your sales internationally? 3. Which countries do you ship to or maybe it is easier to say which o...

asked 17 days ago


0 answers
0 votes
Seller fees now to be collected on the 2rd of each month
Effective March 2, 2024, final value fees are due on the 2nd of the month following your completed sales. When you have fees due ($ 3.00 or more), there will be a link that appears on your billing statement from the last three days of the curre...

asked 18 days ago


0 answers
3 votes
Bonanza community forum guidelines
Hello Community!! Bonanza’s Community Help page is a place you can get general questions about items answered from the community. 1. You can ask any general question that would benefit the community such as “What’s the most effective way to ...

asked 20 days ago


1 answers
0 votes
Hello, this is my 1st question for the community - lack of sales... help!
Hello all, I have had my Bonanza booth for a couple of years now and have only had a few sales. What can I do to increase sales or Google ranking? Is it true that there is an issue with having the same inventory on Ebay as on Bonanza? I love...

asked 25 days ago


1 answers
0 votes
How do we go about setting up our approved shipper(stamps.com, endicia.com)api. there are no instructions on how to do that?
how do we go about setting up our approved shipper(stamps.com, endicia.com)with bonanza via API. there are no instructions on how to do that?

asked 28 days ago


3 answers
1 vote
Final shipping update
We have finalized our due diligence and the impact of the recent bug affecting the shipment assessment fees. On November 8th, we implemented shipping assessment fees to encourage sellers to use Bonanza’s integrated shipping which streamlines th...

asked 30 days ago


1 answers
0 votes
When does titan membership activate?
When does Titan membership activate? I subscribed to the strongest Titan membership So far the ads have not been activated Purchased yesterday afternoon So far, the turbo ads have not been activated

asked about 1 month ago


2 answers
0 votes
An update on shipping
We wanted to provide an update as our team continues to work to understand the complete impact of a new release that was made a few days ago. Our development team made a change in how sellers were opting out for the shipping assessment fees. The c...

asked about 1 month ago


1 answers
0 votes
Bonanza shipping exemption policy
Bonanza Shipping was launched to save our sellers both time and money. We are able to offer the lowest possible rates for FedEx, UPS and USPS to our sellers no matter the size of their business. Now, small businesses can access the same rates as m...

asked about 1 month ago


4 answers
0 votes
Decline in sales after purchasing monthly subscription
Last week I had decided to purchase the Gold monthly Subscription, my store had been doing well with sales everyday before that but I was ready to expand my store and was hoping this would help. Fast forward 4 days and I have completely stopped re...

asked about 1 month ago


1 answers
0 votes
Amazon pay as a checkout option?
Hello, I would like to be able to have Amazon Pay as a checkout option. When I click through the following link; https://support.bonanza.com/hc/en-us/articles/360001149792-How-do-I-accept-payments-via-Amazon-Pay-on-Bonanza- And choose "Get S...

asked about 1 month ago


1 answers
0 votes
First order in a while. question about postage.
It's been a while since I've sold anything on Bonanza. I see the purchase money in my paypal account. That's fine. And I just ordered postage, but where does the money for postage come from? Is it going to be billed to me?

asked about 1 month ago


1 answers
0 votes
Can you change the ship to address at a buyers request
a buyer purchased an item and now is requesting to change their ship to address

asked about 1 month ago


3 answers
0 votes
Puzzles mailed as media mail?
I saw where someone had a puzzle and was posting they would mail it media mail. Is it correct that a puzzle can be shipped this way or no?

asked about 1 month ago


1 answers
0 votes
Import listing from etsy
Hi, i've tried to import listing from my etsy shop and fail due to "columns are [URL removed] description,price, title". How is it possible the file extracted from etsy does not have the correct data? Thank you

asked about 2 months ago


1 answers
0 votes
Phishing attack through fake bonanza account
Hi, I just wanted to inform you that there are phishing attacks going on. They send messages through bonanzas messaging system so that the notification email that follows is received from a correct email address ([email protected]). The tar...

asked about 2 months ago